Daphne Nash: Empathy and the patient experience
Posted: December 1, 2012 Filed under: Healthcare, Patient experience | Tags: 4 key ingredients for creating an exceptional patient experience, anxiety, cancer, caregiver, compassion, Daphne Nash, doctor, emotional isolation, empathy, exceptional patient experience, healing, health, healthcare, Hospital Impact, ingredients, key ingredients, optimizing healing healthcare, pain, patient experience, physician, Rochester General Hospital, suffering Leave a commentEmpathy is a critical personal skill and quality necessary for optimizing healing healthcare.
Daphne Nash in her blog “Empathy & the patient experience” tells the story that is too often told, namely, the lack of empathy by a caregiver providing medical assistance who increases suffering, pain, anxiety, and emotional isolation and misses the chance to be an agent of healing.
See my blog “4 Key Ingredients for Creating an Exceptional Patient Experience” in Hospital Impact for a personal story of empathy and compassion that deeply touched my mom and I at a recent cancer treatment visit.
Optimizing Healing Healthcare 