Paul Roemer explains in a very simple and straightforward manner the fragmented and confusing way that patients are currently billed for healthcare services. He likens it to his recent experience of being at a restaurant and receiving separate bills from the waitress, the wine steward, the busboy, the sous-chef, the maître d, the dishwasher, the pastry chef, and the head chef. Eight bills in total! No one bill, though, had the total price for the meal.
Read Roemer’s blog here: http://healthcareitstrategy.com/2013/11/12/patient-experience-what-patients-hate-the-most/