Capitalizing on the Voice of the Customer (Infographic)

Customer Experience Matters®

Voice of the customer programs are a cornerstone for most customer experience efforts. That’s why Temkin Group put together this infographic with insights from our research.

Here’s a poster version and you can see the full infographic below. I hope you enjoy it.

Here are links to download versions of the infographic:

• Poster (18′ x 24″) in .pdf file or in .png file
• Infographic in .pdf file or in .png file

Here are links to the research referenced in the infographic:

• State of VoC Programs, 2014
• What Happens After a Good or Bad Experience, 2014
• Text Analytics Reshapes VoC Programs

The bottom line: Make sure to capitalize on the voice of your customers.

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