Capitalizing on the Voice of the Customer (Infographic)Posted: November 24, 2014
Voice of the customer programs are a cornerstone for most customer experience efforts. That’s why Temkin Group put together this infographic with insights from our research.
Here’s a poster version and you can see the full infographic below. I hope you enjoy it.
Here are links to download versions of the infographic:
Here are links to the research referenced in the infographic:
- State of VoC Programs, 2014
- What Happens After a Good or Bad Experience, 2014
- Text Analytics Reshapes VoC Programs
The bottom line: Make sure to capitalize on the voice of your customers.