Finding innovation, using lean integration improves patient experience
Posted: March 19, 2014 | Author: Doug Della Pietra | Filed under: Customer Experience, Empathy, Healthcare, Leadership, Patient experience, Systems Thinking, Uncategorized | Tags: AHRQ, Barry Aaronson, Emory, IHI, innovation, Janine Wentworth, LEAN, patient safety, Shirley Sherman, Virginia Mason, Virginia Mason Production System |Leave a commentVirginia Mason Medical Center Blog
The process of identifying innovative ways of improving the patient experience, then using lean methods to integrate those findings into our daily work is an important part of Virginia Mason’s vision of being a learning organization.
In health care, complacency too often stalls progress. Organizations focused within their own silos remain clueless about innovations elsewhere that could improve the quality and safety of care. Unfortunately, this sort of complacency is far from uncommon.
In contrast, providers that consider themselves learning organizations continuously search outside their own walls for ideas that can improve care for patients. In the complex, often turbulent world of health care, an insatiable sense of curiosity is no longer optional – it is essential.
This installment takes a closer look at Virginia Mason team members who have taken innovative approaches learned outside the organization and integrated those learnings as…
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