Focus On Employee Engagement, Not Employee Experience

Customer Experience Matters®

We are finally seeing a movement by the general business world to seriously focus on the role and value of employees, which is why “Embracing Employee Engagement” is one of our 2017 CX Trends. Temkin Group has viewed employee engagement as a critical foundation for customer experience since our inception. It’s one of our Four CX Core Competencies.

While the trend is great, there’s still a long way to go. I’d love to see many more human resources organizations recognize that employee engagement is one of their strategic objectives (see my post, HR Execs: Wake Up To Employee Engagement!).

As this area has gained attention, there’s been a troubling misunderstanding creeping up in the dialogue. People are confuscating Employee Engagement with Employee Experience. They are not the same.

It’s important to understand the distinction, because only one of them is the foundation to success. So let’s look at each…

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To Be Productive, Humans Need to Hibernate Too

Have you ever hibernated? Do you consider “hibernation” as an essential practice in your life?  While the concept may seem strange or odd since humans don’t hibernate like others in the animal kingdom, the purpose behind hibernation is well worth our reflection and consideration.  In his blog “Make Time for Personal Renewal — 4 Strategies for the New Year” John Hester makes the critical connection between rest and renewal and productivity: “When people don’t take time out, they stop being productive” (Carisa Bianchi). A few years ago after making a major life change, I found myself craving time out; it was during this several month period that I connected the practice of hibernation by some in the animal kingdom to our human need for rejuvenation and restoration. I have come to appreciate the cold, snowy, and sometimes brutal winter days here in the Upstate New York region precisely because it has helped me give myself permission to sit, reflect and regenerate. In fact, between December and the end of March, on weekends — when possible — I set as my intention to park my car inside the garage late Friday afternoon as I return from work and not move it again until Monday morning when I venture back out to start another work week. There’s something freeing, healing, and re-energizing about this practice! If you have a similar practice in your life or if you are interested in incorporating one, I encourage you to read John Hester’s brief blog highlighting four strategies for making time for personal renewal in this New Year.

Blanchard LeaderChat

you, body, mind, soul, and spiritWhen people don’t take time out, they stop being productive.” ~ Carisa Bianchi

I started experiencing back pain around the time I turned 50. When I went to the doctor she told me, “John, you are at that age where every morning you will wake up with pain somewhere.” Wow! Talk about a wake-up call. Luckily, she didn’t leave it at that. She also gave me some specific stretching and strengthening exercises to help with the pain—and when I take the time to do them, they do help.

The reality is that without care and attention, things break down – our bodies, our minds, and our relationships. As we start this new year, I suggest that we each increase our capacity by taking time to regularly renew ourselves in each of the four dimensions of life – physical, mental, emotional and spiritual.

  • Increasing or maintaining your physical capacity

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