We have two lives, and the second begins when we realize we only have one. – Confucius
By Michael Krasner, MD, FACP
After 6 years of sharing Mindful Practice in intensive retreat trainings with over 400 physicians, medical educators and other health professionals from all over the globe, Ron Epstein and I began to ask ourselves- why wait for our colleagues to come to us? If the need for building resilience among our colleagues is pressing, and the tools for helping improve quality of care, quality of caring, and our own well-being are effective, relevant and accessible, why delay offering this training to more professionals? So we have decided to take Mindful Practice trainings into regional settings, offering it in a new, multi-modal, and engaging way. We already have two trainings scheduled for San Diego and Boston this winter. We will soon announce a workshop next fall in the Pacific…
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A commitment to patient experience is not new to Summa Health System. Starting in 2010, Summa has built a solid foundation of best practices, including post-discharge care calls, nurse leadership rounds, improved communication etc. The hospital system achieved improvement across all HCAHPS domains except one. Physician scores were not improving because the system’s multi-specialty physician group, Summa Physicians, Inc. (SPI), had not been strongly engaged in playing a leadership role in driving change throughout the organization.
“How do you motivate these physicians to instigate change?” That is the key question Dr. Bishop asked when tackling this problem. Summa’s success provides some key lessons:
- Identify a well-respected…
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