Creating Unit-Based Leadership Teams to Drive Empowerment and Engagement

Experience Innovation Network

Liz Boehm, Director, Experience Innovation Network Liz Boehm, Director, Experience Innovation Network

In late July, 60 members of the Experience Innovation Network (EIN) met at University of Chicago Medicine’s Center for Care and Discovery to share best practices and define that tools and materials that support unit-based leadership approaches.

Unit-based leadership models are emerging as an effective approach to driving alignment across often siloed improvement initiatives (process, quality/safety, and experience improvement).  Equally important, unit-based leadership models harness the skills and influence of physicians as improvement partners, engaging them in supporting improvement initiatives that have traditionally fallen largely to nursing and aligning efforts across nursing, physicians, and operational teams.  Also called dyad or triad leadership approaches, unit-based leadership drives ownership and accountability across all levels of the organization.  As a result, physicians, staff, and leaders alike are more engaged in supporting continuous improvement.

Unit based leader council

But building an inclusive governance model that aligns strategy and creates consistency from the…

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