Reprise: Can You Really Be Happy Serving Others? Absolutely—Here’s Why

Blanchard LeaderChat

Note With Happy Face In our new book, Legendary Service: The Key is to Care , Ken Blanchard, Vicki Halsey and I use a parable format to teach some very important—and often surprising—elements of creating a customer focused culture within a company.  Even though we use a fictional story to get the point across, all of the examples and lessons come from real life experiences the three of us have had while creating customer-centric cultures in the organizations we have worked with.

For example, one of the main characters in our story, Professor Hartley, a college professor who teaches business at the local university gives his students an assignment to help them recognize the importance of building stronger relationships when serving customers. Hartley also wants them to be less focused on themselves and more focused on the people they are interacting with.  He gives them some general instructions to be friendly, learn and use customer’s…

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