Reprise: Patient Satisfaction Starts with EngagementPosted: March 12, 2014
We’d like to think the motivation is two-fold:
1.) To put it simply – it’s the right thing to do
2.) It can benefit your organization – in more ways than one.
We don’t really need to elaborate on the first – everyone knows it’s the right thing to create a patient-centered environment where patients feel comfortable and confident about their health and recovery.
However, the results of recent studies may surprise you of just how much improving the patient environment can have on your organization.
For example, a study conducted by Market Insights by National Research Corporation has confirmed a direct correlation between patient experience and an organization’s reputation. In fact, according to the study, “hospitals with low patient experience scores are four times more likely to have poor reputation scores.”
Additionally, enhancing the patient…
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