Understanding the Drivers of the Patient Experience

Do you know your hospital’s key drivers of the patient experience?

“Understanding the Drivers of the Patient Experience” is an excellent article worth reading and re-reading. As James Merlino and Ananth Raman maintain — and I agree — leaders often focus on what they feel are the levers that influence the patient experience most of all. However, “to truly improve the patient experience, it is important to get the patient’s perspective.” In their article, Merlino and Raman outline a few simple and extremely effective ways for hospitals to gain the patient perspective.


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