When Technology is Humanizing: Reprise

Experience Innovation Network

Through many years of working with healthcare companies on technology and service decision making, I routinely run into an either/or mentality around technology and human interaction.  A transaction is either automated or assisted.  An interaction is either technical (i.e. cold, inhuman) or connected (i.e. touchy-feely).  This belief is hugely limiting – human connection can greatly extend the impact of a technology-based solution, and technology can be a powerful tool to mitigate the limitations of human interaction.

Let me be clear – technology can’t replace the warmth of a human touch or the reassuring empathy of a kind voice.  But human-to-human interactions have limitations – of time, space, duration, and even perceived connection – that technology can help offset.  Here are a few of my favorite examples:

Tech to remove limits of distance.  My best friend lives in Paris.  When we Skype it’s not quite as good as being there…

View original post 538 more words

Advertisements


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s