“The Power of We” Is Critical for Optimizing Healing HealthcarePosted: December 9, 2012
John Wenger’s article “The Power of We” reminds me of the critical importance of eliminating a siloed and episodic approach to care and services in healthcare that not only negatively impact patients and their families but also the caregivers providing the care and services. Studies show that seamless and coordinated care and services have several and comprehensive benefits: improved patient satisfaction and safety, better communication and clinical outcomes, and improved staff and physician morale and satisfaction — just to name a few. To help optimize healing healthcare, hospitals and other healthcare organizations will do well by considering the reflection questions posed by Wenger in his blog that invite us to consider our purpose and mission (read: improving the health and wellness of the communities we serve). With this purpose and mission, we rediscover our common and shared purpose and “the power of we!” With “the power of we,” services, units, offices, departments, jobs, titles, and pay grades matter less than those whom we serve, and we’re reminded that each one of us is the patient experience.
Interesting what can spark an idea and create insight. Staring at the full moon the other night, I found myself marvelling, yet again, that we’ve been there. That led me to consider the languaging: “We’ve been to the moon.” We? We’ve been there? In fact, from Armstrong to Cernan, only 12 white American men have actually set foot on the moon, yet we often include ourselves in this achievement. It is notable that this landmark is considered to be a milestone in human achievement and so we talk about it in collective terms. It came about after JFK set a vision and “we” went along with him. A vision.
There are other achievements that you’ll hear people include themselves in. We defeated Nazism. We eradicated smallpox. We developed penicillin. How did we manage this?
So what happens to us when we go to work and lose this ability…
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