Reframe Hospital Business Objectives to Rebuild Trust

In the opening pages of their book “Reinventing the Patient Experience: Strategies for Hospital Leader” published in 2007, Christianson et al state that 56 percent of the American public trusts hospitals “somewhat,” “not much” or “not at all.”

Even more distressing are the descriptions the majority uses for hospitals that were once perceived as altruistic, humanitarian institutions:

  • Hospitals have been “transformed from charitable institutions to purely business enterprises.”
  • They are “impersonal and detached from the community.”
  • Hospitals “put economics ahead of patient care.”
  • They have abandoned the “traditional role as advocates for patient needs.”

Read more.

Advertisements


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s