Patient experience needs executive, committee supportPosted: October 28, 2012
In late July, two prominent patient experience studies were released. The first, Structuring the Patient Experience Effort: An Inquiry of Effective Practice by The Beryl Institute, is “an investigation … focused on catalyzing an expanded dialogue on how we begin to shape a greater patient experience effort.”
The other, HealthLeaders Media Intelligence Report Patient Experience and HCAHPS: Little Consensus on a Top Priority, set out to examine how effectively healthcare organizations are dealing with ever-increasing “consumer demands” exhibited by patients today. While each study’s aim was different, a few noteworthy commonalities exist.