“People are naturally lazy” and Other Myths about Employee Engagement

Blanchard LeaderChat

When you look at all of the stats pointing to the low levels of employee engagement in the US and around the world, you might start to believe that people are naturally lazy and disengaged—or that people wouldn’t work if they didn’t have to.

But that’s not true. In fact, that kind of misinterpretation of the research can lead to assumptions that actually perpetuate disengagement, such as the concept of organizations needing to use incentives, rewards, promotions, praising, perks, status building, pay raises, games, competition, or prizes to get anything accomplished.

Knowing the truth behind the nature of human motivation will not only help you reframe the research and rethink your basic beliefs, it will also allow you to embrace new practices that result in employee engagement and work passion. Let me explain.

People’s Basic Nature is to Thrive

In the 2014 movie Gravity, Sandra Bullock’s character goes into…

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38 Emotions You’ve Felt, But Couldn’t Explain

BayArt

There are many feelings we can experience without an actual word that describes the sensation.
These are like poems. If you get up and read them as such, giving proper weight and pause to each phrase, they are really well done. Especially loved Nighthawk and the one about the lighthouse and death. So true!

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Three Ideas to Re-Humanize Patient Experience

Customer Experience Matters®

I was recently interviewed for an article that discusses a post where Fox News journalist John Stossel describes his experience as a lung cancer patient at the New York-Presbyterian Hospital.

First of all, I hope that Stossel’s treatment is successful. And although I don’t fully agree with his analysis of the industry, I do agree with his observation “…I have to say, the hospital’s customer service stinks.” Yes, there is a problem with patient experience.

I’m reminded of this picture from a post that I wrote in 2009, which comes from Cleveland Clinic’s 2008 Annual Report.

ClevelandClinicAnnualReport

With all of the focus on costs and liabilities, the medical system has forgotten about the soul of the patient. It’s become dehumanized.

The wellbeing of a patient often takes a back seat to rigid processes and procedures, and there’s little understanding of how to help patients make increasingly important financial/medical trade-offs. It’s not that doctors…

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Managers’ spirituality, mindfulness, and ethical behaviour

Mindfulness and Meditation: theories, practices, benefits

McGhee, P., & Grant, P. (2015). The influence of managers’ spiritual mindfulness on ethical behaviour in organisations. Journal of Spirituality, Leadership and Management, 8 (1), 12-33.Full text. http://dx.doi.org/10.15183/slm2015.08.1113

Abstract. Recently, there have been several corporate scandals both in New Zealand and overseas involving unethical management behaviour that caused significant harm to a range of stakeholders. The literature on spirituality and mindfulness posits that each could enhance ethical praxis and management conduct if they were encouraged in organisations. To date, minimal work has been completed bringing these related constructs together and demonstrating how and why they might influence ethical decision-making and behaviour positively. This paper attempts such a combination.

As part of a larger study, 14 managers from a variety of organisations were interviewed to determine how their spirituality influenced their ethical behaviour in the workplace. Using stories of real-life critical incidents and thematic analysis, this research found that…

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Answering the Fundamental Question of Mindful Self-Compassion

UCSD Center for Mindfulness

by By Steven Hickman, Psy.D.
Mindful Self-Compassion Teacher and Teacher Trainer
Executive Director, UC San Diego Center for Mindfulness

steve-hickmanTo locate an 8-week Mindful Self-Compassion course near you, or to locate a 5-day intensive MSC program, see the Center for Mindful Self-Compassion website. Dr. Hickman will be co-leading upcoming MSC intensives in Edmonton, Alberta, Canada in late August and near Rome, Italy in early October. For mindfulness and self-compassion courses in San Diego, see the UC San Diego Center for Mindfulness website.

It’s a simple question, really. But one that often brings on a state of perplexed astonishment when someone asks us.

“What do you need?”

Unless we are a sobbing child who has come rushing to his mother after some sort of sibling transgression, or we are urgently and frantically searching for the restroom in an unfamiliar restaurant, we have an unusually hard time answering that question.

In a…

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Creating a culture of mindfulness in medicine

Mindfulness and Meditation: theories, practices, benefits

Luchterhand, C., et al. (2015). Creating a Culture of Mindfulness in Medicine. Health Innovations (Wisconsin Medical Journal), 114(3), 105-109. Full text.

Background: Well-documented challenges faced by primary care clinicians have brought growing awareness to the issues of physician wellness and burnout and the potential subsequent impact on patients. Research has identified mindfulness as a tool to increase clinician well-being and enhance clinician characteristics associated with a more patient-centered orientation to clinical care.

Objective: The overall goal of our intervention was to promote the cultivation of mindful awareness throughout our health system, creating a culture of mindfulness in medicine
.
Methods: We developed a systems-level strategy to promote health and resilience for clinicians and patients by preparing a group of clinician leaders to serve as catalysts to practice and teach mindfulness. The strategy involved 3 steps: (1) select 5 primary care leaders to help foster mindfulness within both…

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Reblog: The Problem With Patient Experience

This is one of (if not) the best article I’ve read on the key drivers of patient experience! Clear and simple!

Experience Innovation Network

This blog post originally appeared on the PRC Custom Research blog on April 30, 2015. Co-authored by William Maples, M.D., oncologist, passionate and compassionate champion for experience improvement, founding member and continuing contributor to the Experience Innovation Network, we thought it was too good not to share. Reblogged with permission.

By William Maples, MD, Executive Director for The Institute for Healthcare Excellence and Candace A. Quinn, COO, Professional Research Consultants, Inc.

As a result of an article that we saw recently in The Atlantic that attempted to describe the quest for creating an excellent patient experience as one that has nurses and caregivers pursuing some holy grail of happiness, good food, and smiles, we reflected on the importance and impact of patient experience on the overall care and eventual health of each and every patient, and, we have reaffirmed our conviction that our industry must first develop an understanding of…

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