Motivation Problems with Your Team? Your Leadership Habits Might Be An Issue

Originally posted on Blanchard LeaderChat:

3D Human queued deciding which direction to takeHabits are a time saver. They function a bit like reading a large paper map and knowing where to go with a single glance instead of having to rotate the map and trace the route to the destination with your finger.

But sometimes there’s a downside to this kind of efficiency. Sometimes the fast way doesn’t work and we go off course. Such is the case with a great many approaches to motivating employees. Just when the situation calls for deliberation and a different approach, our habits kick in and we again head down the route that is fast and easy, but a bit off course.

One of my coaching clients recently worked through such a situation. He had been leading a team for five years and for that whole time, no matter what the task, goal, or situation, he attacked it—pushing, leaning in, and constantly pressing ahead as was…

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Deep cultural connection: Respect for people + patient safety

Originally posted on Virginia Mason Medical Center Blog:

Having served as CEO of one of the world’s largest corporations (Alcoa), and as Secretary of the Treasury of the United States, Paul O’Neill knows something about leadership. A while back, O’Neill was asked to write something about leadership, and he took the assignment quite seriously.

Paul O'Neill

Paul O’Neill

“I spent a lot of time thinking about what I had done for the previous 60 years and how to capture the essential ingredients of real leadership,” he says. O’Neill came up with three clear points focused not on the C-suite, but on what workers within an organization say about their work.

He says organizations with the best leadership – “with the potential for greatness” – are those where every employee can say yes without reservation to three questions:

  • Can I say every day I am treated with dignity and respect by everyone I encounter without respect to my pay grade, or my…

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Lesson From Dana-Farber: Treat The Whole Person

Originally posted on Customer Experience Matters:

As part of yesterday’s Customer Experience Day celebration, I attended a CXPA local networking event at the Dana-Farber Cancer Institute (DFCI) in Boston. The session kicked off with a panel from the DFCI discussing patient experience.

I’m a big fan of DFCI and have enormous respect for the great work that it does in battling cancer. The panel, which included a cancer survivor turned volunteer, was fantastic. I was inspired by the commitment and compassion they displayed.

One of the points that came up was DFCI’s commitment to treat the whole person. This explains why it provides things such as hand massages during chemotherapy treatment. DFCI doesn’t just treat the disease, it treats the whole person.

I love the concept of the whole person. It’s not just applicable to DFCI or other health care providers, but to every organization. It’s a powerful concept for anyone who cares about customer experience. Here’s how I…

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“She gained as much as she gave.” TMC Volunteer contributes to major improvements for diabetics’ care

Originally posted on Tucson Medical Center:

Marjorie Zismann TMC Volunteer

Marjorie Zismann
TMC Volunteer

“You have diabetes.  Buy a book.”

That’s what Marjorie Zismann’s doctor told her when he diagnosed her with type 2 diabetes in her early 60’s.  Since then, attempts to understand her disease have left her completely frustrated. Every day, she weighs herself, pricks her finger, squeezes out a drop of blood to check her blood sugar and takes her medication. Mealtimes consist of sorting out “yes” foods from “no” foods, which leaves her feeling restricted with little control over her disease.

Now 78 years old and retired, Zismann volunteers at Tucson Medical Center. She was a patient here about a year ago, and was invited to be a patient advocate during what’s called a “kaizen.”  It’s a rapid-improvement workshop made up of about a dozen leaders from different departments who set out to tackle a very specific issue. The meeting is a crucial process of TMC’s…

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The Untapped Value of Employee Engagement (Infographic)

Originally posted on Customer Experience Matters:

We created this infographic called “The Untapped Value of Employee Engagement” with some of our employee engagement research.

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If you like the infographic, then here are some other download formats that are made for prinintg:

Also, check out our Employee Engagement Resource Page.

The bottom line: Companies need to focus more on employee engagement

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Problems associated with meditation

Originally posted on Benefits of mindfulness and meditation:

Lomas, T., et al. (2014). A Qualitative Analysis of Experiential Challenges Associated with Meditation Practice. Mindfulness, 1-13. Full text.

Abstract. Although empirical interest in meditation has flourished in recent years, few studies have addressed possible downsides of meditation practice, particularly in community populations. In-depth interviews were conducted with 30 male meditators in London, UK, recruited using principles of maximum variation sampling, and analysed using a modified constant comparison approach.

Having originally set out simply to inquire about the impact of various meditation practices (including but not limited to mindfulness) on men’s wellbeing, we uncovered psychological challenges associated with its practice. While meditation was generally reported to be conducive to wellbeing, substantial difficulties accounted for approximately one quarter of the interview data. Our paper focuses specifically on these issues in order to alert health professionals to potential challenges associated with meditation.

Four main problems of increasing severity were uncovered: Meditation was a…

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To reduce length of stay, focus on patient experience

Originally posted on Virginia Mason Medical Center Blog:

 “When you set out to design the optimal stay for patients with pneumonia or hip fracture, for example, you take out huge wait states that patients experience and you embed quality within the process.”

– Robbi Bishop

There is a misperception by some in health care that the lean management approach is applicable to administrative but not clinical or diagnostic issues. In fact, significant progress is possible in a wide variety of clinical value streams, and teams at Virginia Mason have demonstrated meaningful gains during the past year or so.

Teams have demonstrated that when the Virginia Mason Production System (VMPS) is applied to clinical value streams, significant reductions in length of stay – from 10 to 25 percent – are achievable.

Robbi Bishop

Robbi Bishop

“As we looked at length of stay before 2013, we typically looked at specific cycles of work – for example, the admission process, delirium screening…

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